"Baluu has completely changed the way I run my business!"

Any business that takes bookings will know there can be a lot of back and forth with customers. Communicating with customers can be very time consuming and often many emails can slip through the cracks!

Manually managing, rescheduling and communicating with customers doesn’t have to be repetitive and laborious! With a booking system like Baluu, businesses can communicate efficiently and effectively with customers. Creating branded automated reminder emails, organising customer data and keeping track of sales is all possible and effortless with Baluu.

London School of Mosaic have benefited from using the customer relationship management (CRM) tools Baluu has to offer. Discover how Baluu can help improve not only how you manage customers but also your customers booking experience.

Company Profile

London School of Mosaic has a wealth of experience teaching creative short courses and mosaic art. With over 14 years of teaching experience, this teaching school is passionate about delivering welcoming and artistic workshops. Alongside their classes for students of all levels, this small independent art school also offers degree and diploma courses in Mosaic Studies for those wanting to build their skills.

Dr Silvie Jacobi is director of London School of Mosaic. Being herself a talented and highly educated mosaic artist, Silvie understands the needs of students and wants to provide the best booking and learning experience possible. That's where Baluu comes in!

The Challenge

Once Silvie became the director of London School of Mosaic she soon realised that she would be spending a lot of time communicating with students and managing other aspects of the teaching business.

‘My days definitely are filled with more admin that's for sure! I manage the whole team here at the School now, so whilst I don't have a more hands-on approach to the classes anymore, I still do the odd commission and mosaic piece which keeps me creative.’ - Dr Silvie Jacobi

Silvie needed an all in one booking software with a robust CRM system that could establish a strong rapport with customers. Finding a booking system that offers CRM means that Silvie can spend less time doing repetitive tasks, such as sending reminder emails to customers, and get back to creating mosaic art!

Solution

With Baluu businesses can create a seamless booking experience for customers with very little time and effort. Managing and communicating with customers has never been easier!

Instead of sending individual reminder and confirmation emails, baluu allows businesses to create branded automated emails. baluu has a CRM feature which allows businesses to create automated reports and insights which makes keeping track of customers a straightforward process.

‘Baluu allows us to be able to track and manage all our bookings for our shorter courses and classes easily, and the team are always super helpful if we ever need any support.’ - Dr Silvie Jacobi

The powerful CRM tool Baluu provides means businesses, like London School of Mosaic, can enhance their booking experience, track and communicate with customers and manage other aspects of their business such as scheduling effortlessly.

Results

As a result of the thorough CRM system Baluu offers, Silvie is now able to send automated confirmation emails, create informative tracking reports and insights and meet her objective of creating an effortless booking experience for students.

Since using Baluu, London School of Mosaic have reduced their admin time by more than 30% while simultaneously growing their business by 350%. Discover how Baluu can help you manage your customers and grow your business today!

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